Case #10

Joint Venture between Two Leading Arch-Competitors in Financial Services Sector

Problem

Two fierce competitors needed to join forces in a joint venture to produce a common product/ service offering to the global financial services industry.

The cultures and operations were diametrically opposed; outside analysts predicted its early demise.

Solution

Using our proprietary integration architectures, we provided the processes and practices to create a truly unified organization to produce highly innovative products and services.

By focusing on just three critical metrics:

• Customer Retention,
• Profitability, and
• Teamwork,

the JV was launched quickly, enabling the software development to proceed with a joint next generation product. 

Results

One year after the launch, the JV had remarkable results:

• Was the market leader,
• Retained 100% of its customer base
• Retained 97% of its key leadership,
• Attained double-digit profitability despite the recession,
• Continued to gain market share.